Once you read these terms and understand them, you agree to be bound by them. If you disagree with any of our terms, please do not proceed with your purchase. We reserve the right to alter information contained within this site. By continuing to use this site, you comply by the terms and conditions set. You must review these terms and conditions on an on going basis.
Cancellation, Return and Exchange Policy
Upon purchase you have 30 days from date of dispatch to cancel or return your order. Simply call to cancel. The cancellation process is activated once we receive your return and verify its authenticity. Click here for more details.
Damages in Transit
Please be aware that we hold no liability for damage sustained in transit. For more information regarding this policy, please call or email.
Diamond Report Guarantee
Please note reports are subjective, e.g. colour and clarity grading. E. S. Designs cannot provide guarantee for these diamond reports.
Litigation is in accordance with the laws of Vienna, Austria. By using this site, you agree to abide by the laws, and any dispute arising from your use of this site will be resolved in an Austrian court, presided over by a local judge.
How to Pay
PayPal approved. Most major credit cards accepted.
Lifetime Diamond Exchange Guarantee Information
We care deeply about your satisfaction with our products. Our life time guarantee covers exchanges, resizing, maintenance and repairs.
E.S. Designs protects your online transactions using Secure Sockets Layer (SSL)
Quality Assurance – Diamond Certification
Any purchase of diamonds over 0.5 carat is shipped with certification relating to quality. Any returns must include this grading report to be valid for refund or exchange.
Policy on Conflict Diamonds
We vehemently oppose the trade in blood diamonds and strictly adhere to international laws preventing the trade in these gems. We are an ethical jewellery seller and only source gems from reputable international cutting centre.
Price Match Guarantee
Here at E.S. Design we don’t want to be beaten on price. If you find an equivalent item cheaper, let us know and we’ll do our very best to match that price.
Product Descriptions and Images
We try to provide you with as much detail about our products as possible. Please note, in our efforts to do so, some products may be portrayed as to appear different from their true dimensions.
Shipping to Another Address
We are able to ship to an alternate address should you require. In order for us to offer this service, this address must be registered to your credit company so that we can process your order.
We can deliver worldwide for no additional charge. More information available on our shipping page.
We abide by safe harbour privacy policies both in Europe the United States.